FAQ

Orders

To check the status of your order, please visit your account page on our website. If you have a worksthreads.com account, you can log in and view your order status on the “My Orders” page. Please note that all orders require processing time before shipment.

Once an order is placed, it generally cannot be modified. For immediate concerns regarding a recent order, please contact our customer support team through the website. Orders cannot be canceled after they have entered the fulfillment stage.

Items purchased from worksthreads.com may be eligible for return within a specified period from the original purchase date. To qualify, items must be returned in their original, unworn condition with all tags attached and must not be altered or damaged. We do not handle returns for items purchased from other retailers. For complete details, please review our full return policy here.

Exchanges are also subject to the condition requirements stated above. Return shipping for exchanges is the responsibility of the customer. The value of the exchange item must not exceed the value of the returned item. Any difference in value will be handled according to our policy. Please see our full policy for exchanges here.

In rare cases, an order may be canceled due to inventory discrepancies. If this happens, a refund will be issued to the original payment method. Please allow time for the refund to be processed.

To receive updates on restocked items, we recommend subscribing to our newsletter. You can also sign up for email notifications on the product page for any specific item by clicking ‘Notify Me When Available’.

Shipping

We offer a free shipping option on qualifying orders shipped to destinations within the contiguous United States. This option will be visible at checkout if your order meets the criteria.

We aim to process and ship orders promptly. Orders are typically shipped on business days. Please note that orders placed on weekends, holidays, or after daily cutoff times will be processed the next business day. All orders are subject to processing and verification, which may occasionally cause slight delays.

Shipping timeframes are estimates provided by the carrier after the package leaves our facility. While delivery is outside our control once shipped, our team is available to assist with inquiries. Please contact us through our website for support with shipping issues.

Applicable duties and taxes for international orders are calculated and displayed during the checkout process.

We offer an enhanced shipping option that requires a signature upon delivery for an additional fee. This service is provided free of charge for orders above a certain value. Please note that we are not liable for packages that are lost or stolen after they are delivered or as confirmed by the carrier’s tracking.

The Hold At Location carrier service is not currently available.